Customer Care

Customer Care - California Luggage Company


Our Mission

is to satisfy all of our customers' travel needs with the highest quality service possible. We look forward to providing you with the same level of service that we have been offering to the public in the Wine Country of Northern California for twenty-five years. California Luggage offers a huge selection travel accessories, luggage and business cases of all types from totes, garment bags and suitcases of all sizes to laptop bags and briefcases. Please contact us for all of your business and travel gear needs.

 

Warranty

Every item we sell is backed with a manufacturer's guarantee. Normal wear and tear, damage and airline abuse are not covered by most companies, although comprehensive warranties that do cover abuse and wear and tear are available from a few manufacturers. Call our store toll free at 1-800-528-5799 for warranty information.

 

Return Policy

We allow thirty days for a full refund for an unused item, because we want you to be completely satisfied with your purchase. If you are not completely satisfied, simply call or email us and we will issue a Return Authorization number. Repack the item with all original tags attached in its original box and write the Return Authorization number on the outside of the box. Please include your original invoice, or copy, in the box. Return freight must be prepaid. Upon receipt of returned item we will refund your credit card. The item must include the original packaging, hang tags, all parts and any accessories.

 

Shipping

Free shipping (UPS Ground) on all orders over fifty dollars. We will ship out all orders as per your request. We also offer Next Day Air, Second Day Air and 3 DAY shipping at additional charge. We will contact you promptly if an item is unavailable or on backorder.

 

Tracking Orders

In the original email order confirmation, you will find a tracking number. You can track your shipment using UPS.com.

 

Repairs

We offer in-house repairs, and also send out more complex repairs to an affiliate facility. Call for specific details regarding the repair process.

 

Mailing Address:

California Luggage Company
609 4th St.
Santa Rosa, CA 95404

Call Us:

(707) 528-8600 Local
(800) 528-5799 Toll Free
(707) 528-8643 Fax